By registering with GOODMAIDS SERVICES PRIVATE LIMITED (Goodmaids for short), you agree to the following terms, which govern our service process, responsibilities, and your rights as a client/ service receiver. GOODMAIDS SERVICES PRIVATE LIMITED (Goodmaids) is an aggregator platform that connects households (service recipients/clients) with domestic help service providers. We facilitate introductions between service recipients and independent domestic workers but do not directly employ or manage the domestic staff. Our role is strictly limited to verification, matching, and coordination services as an intermediary platform.
Registration Fee (One-Time & Valid for 5 Years)
1.1 The registration fee is a one-time, non-refundable charge to initiate your service request and backend processing. It covers:
- Profile matching from our verified database
- Initial background checks
- Dedicated relationship manager support
- Coordination and communication with shortlisted candidates
1.2 Validity: The registration expires automatically at the end of this 5-year period without any renewal options. This fee is not adjusted against the maid’s salary or commission. Your registration is valid for 5 years from the date of payment.
1.3 Re-engagement: During the validity period, clients may re-engage our services without additional registration fees by contacting us directly. You can return to us anytime within this period to avail our services without paying the registration fee again.
2. Service Fees or Charges (Due on Day of Placement)
2.1 Upon your finalization and appointment of a maid (meaning the maid has commenced work), the client must pay a Service Fees or Charges amount equal to one month’s salary of the maid on the same day. This is a one-time fee, separate from the maid’s salary, and covers:
- Placement coordination
- Backend support
- Post-placement assistance
- Eligibility for 1 main maid + up to 3 replacements within a 12-month period from the date of the first placement. (See 3. Replacement Policy)
- This scheme ensures clients receive continued support if a maid leaves, without extra service charges.
2.2 Percentage-Based Service Charge(s): Our service fees or charges are calculated as a percentage of the agreed monthly salary between the client and the selected domestic worker.
2.3 Payment Terms: Service Fees or Charges becomes payable upon successful placement and actual commencement of services by the domestic worker at the client’s premises. Payment for the same can be made via [All Accepted Banking Channels, e.g., Bank Transfer, UPI, etc] to the official account enlisted by the Agency. A formal invoice/receipt will be issued upon payment. Any Payment made to anyone other than the official account of the Agency. Goodmaids will not have any liability pertaining to such payments.
2.4 Refund Policy: Once paid, Service fees as well as Registration fees are non-refundable regardless of subsequent employment duration or termination circumstances. No pro-rata refund or adjustment will be provided if the client terminates the maid’s employment before the completion of the 12-month period and does not utilize the replacement facility.
3. Replacement Policy
3.1 Mandatory Interval: There must be a minimum gap of 15 days between any replacement requests within a calendar year to allow proper transition and evaluation.
Note: Provided that if client/ service receiver requires an urgent appointment within mandatory interval Rs. 500 extra will be payable for such replacement that will be applicable for each such urgent replacement requested.
3.2 Replacement Limitations: Clients are entitled to a maximum of four placements (including the initial placement and up to three replacements) of maid in a 12-month Period, subject to availability and strict compliance with the 15-day interval requirement between each placement.
3.3 Replacement Conditions: Replacements are provided only in cases of:
- Domestic worker resignation or unavailability due to personal circumstances
- Performance issues substantiated with reasonable documented proof
- Medical or health-related issues preventing continuation of services
3.4 Replacement Exclusions: No replacements will be provided for:
- Client dissatisfaction due to unrealistic expectations
- Personality conflicts without valid performance issues
- Changes in client requirements post-placement
- Issues arising from client’s failure to conduct proper verification
4. Police Verification and Background Checks
4.1 Client’s Sole Responsibility: Police verification of selected domestic workers is the exclusive responsibility of the client/service recipient. Goodmaids provides only initial background verification as part of our standard process, which does not substitute for official police verification. This must be conducted by the service receiver in a month of placement of domestic worker and inform the Goodmaids.
4.2 Goodmaids’s Limited Verification: Our verification process includes basic identity confirmation, reference checks, and experience validation. This preliminary screening does not guarantee character, honesty, or future conduct.
4.3 Verification Disclaimer: Goodmaids explicitly disclaims liability for any issues, incidents, or damages arising from inadequate, incomplete, or non-performance of police verification by the client.
4.4 Agency Verification: Documents and details compiled from our internal background checks and reference checks (shared within 4-5 working days). This is shared after receiving full-service fees or Service Charges payment.
Important Note on Agency Verification: We advise clients to initiate police verification immediately and exercise caution if allowing a live-in maid to commence work before its initiation. Goodmaids relies on information provided by candidates and authorities and cannot guarantee absolute accuracy of all verification aspects beyond our direct control. Service Receivers in whose employment the maids are placed by Goodmaids are advised to exercise their own due diligence.
5. Client Obligations and Default Conditions
5.1 Client Responsibilities:
- To Provide accurate and complete service requirements to Goodmaids
- To Conduct thorough police verification of selected candidates before engagement
- To Maintain professional and legally compliant employment practices
- To Pay agreed salaries and statutory benefits directly to domestic workers
- To Install adequate security measures to protect valuables and sensitive information
- To Conduct routine verification of belongings and premises as deemed necessary
- To Notify Goodmaids promptly of any changes in requirements or employment status of domestic worker
- To Ensure compliance with applicable labour laws and regulations
5.2 Default Scenarios – (Goodmaids Non-Liability):
Goodmaids shall not be held liable in cases where clients:
- Fail to conduct mandatory police verification
- Violate labour laws or employment regulations
- Provide false, incomplete, or misleading information to Goodmaids
- Fail to maintain reasonable and safe working conditions
- Breach agreed terms with domestic workers
- Delay or refuse to proceed with suitable matches without valid justification
- Allow domestic workers unsupervised access to valuables without proper precautions
- Fail to implement reasonable security measures despite Goodmaids’s recommendations
6. Service Receiver* Responsibility (Client of Goodmaids)
While all candidates introduced by Goodmaids undergo initial verification, the Service Receiver who employs the domestic worker provided by the Goodmaids must still exercise caution and due diligence during the selection and entire employment period. The Service Receiver is solely responsible for:
- Providing a safe, respectful, and healthy work environment. This includes, but is not limited to, ensuring a secure living space (for live-in maids), respecting working hours, providing adequate rest, and addressing any grievances promptly.
- Complying with any applicable state-specific labour laws or guidelines concerning domestic workers regarding working hours, holidays, and leave.
*Service Receiver is the person in whose employment the domestic worker or maid is employed to serve at their premises placed by Goodmaids as an aggregator.
7. Salary Terms
- Salary: The maid’s salary and specific terms of employment (e.g., working hours, holidays) are to be mutually decided between the Service Receiver and the maid directly. GOODMAIDS SERVICES PRIVATE LIMITED does not interfere in salary or specific employment discussions.
- Payment: Once the maid begins work, the Servicer Receiver must pay the maid for all days worked, regularly and without delay (e.g., monthly by the 7th of each month). The mutually decided salary should, at a minimum, adhere to the minimum wages stipulated by the respective state government for domestic workers, wherever applicable in India.
In case of salary non-payment, the service agreement with Goodmaids is considered terminated, and the maid/agency reserves the right to recover the outstanding payments directly or on behalf of the maid through appropriate legal means. Service Receiver(s) are advised to maintain proper records of salary payments (e.g., signed receipts, bank transfer statements).
8. Unauthorized Hiring or Continuation
If the client or Service Receiver hires or continues service with a maid placed by Goodmaids under the following circumstances:
- Without informing the Agency (Goodmaids), or
- Without clearing the Service Fees payment, or
- Without receiving the verification file from Goodmaids as per these terms,
GOODMAIDS SERVICES PRIVATE LIMITED will not be responsible for any issues, disputes, incidents (including but not limited to theft, misconduct, or accidents), or legal consequences that may arise thereafter. Such actions may also constitute a breach of this agreement, entitling Goodmaids to pursue legal remedies for outstanding payments or damages.
9. Travel & Transit Costs
The Service Receiver or Client of Goodmaids is responsible for all travel, transit, or relocation costs related to the maid’s joining or transfer to and from the Client’s premises.
10. Exit Check & Belongings
For in-house staff (maids, aayas, drivers, etc.), in whose employment they have been placed has the right to conduct a respectful check of their belongings at the time of exit, ideally in the presence of the maid.
GOODMAIDS SERVICES PRIVATE LIMITED holds no responsibility for any theft or loss reported after the maid has physically left the client’s premises. In case of suspected theft during employment or at the time of exit, the client should immediately contact Goodmaids and the local police.
11. Police Support
In case of theft, misconduct, or any police case involving a maid placed by us, Goodmaids will provide full support and available documentation (including verification records and contact information) to assist the Service Receiver of Goodmaids in filing and pursuing the complaint with the relevant authorities. It is imperative that the client reports such incidents to Goodmaids and the police immediately upon discovery.
12. Legal Jurisdiction
If a dispute cannot be resolved through internal grievance redressal or mediation, the parties agree that the courts of Jaipur, Rajasthan, India, shall have exclusive jurisdiction over any legal dispute arising out of the services provided by GOODMAIDS SERVICES PRIVATE LIMITED.
13. Confidentiality and Data Privacy
Goodmaids is committed to protecting the privacy of its clients and candidates. All personal data collected during the registration and placement process will be handled with strict confidentiality and in accordance with applicable data protection principles. Client information will not be shared with third parties without consent, except as required for the provision of services (e.g., sharing relevant details with candidates) or by law.
14. Force Majeure
Neither party shall be liable for any failure or delay in performing its obligations under this agreement if such failure or delay is caused by circumstances beyond its reasonable control, including but not limited to acts of God, war, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, accidents, pandemics, or strikes.
15. Responsibility of Company
While Goodmaids strives to provide verified and suitable candidates, the company cannot guarantee the maid’s individual behaviour, character, or the longevity of their employment, as these factors are subject to the personal relationship between the person who employs and the maid, as well as the maid’s individual circumstances. Goodmaids’s role is primarily that of a placement and facilitation agency, providing replacements as per the terms outlined herein and agreed upon.
16. Severability
If any provision of these Terms & Conditions is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be deemed severed from this agreement, and the remaining provisions shall continue in full force and effect.
17. Liability Limitation
Goodmaids shall not be liable for any indirect, incidental, special, or consequential damages (including, but not limited to, damages for emotional distress, loss of privacy, or loss of reputation) arising from the services provided by Goodmaids or the actions of any maid placed by Goodmaids, except in cases of gross negligence or fraud directly attributable to GOODMAIDS SERVICES PRIVATE LIMITED.
18. Entire Agreement
These Terms & Conditions constitute the entire agreement between the client and GOODMAIDS SERVICES PRIVATE LIMITED (Goodmaids) regarding the subject matter herein and supersede all prior discussions, negotiations, understandings, or agreements, whether written or oral, relating to the same
19. Communication
For all formal communications related to this agreement, clients should contact GOODMAIDS SERVICES PRIVATE LIMITED via email at
info@goodmaidindia.com or through the designated relationship manager.